How much will each issue cost me?
What is the frequency of the collection?
If I take out a subscription what will I be entitled to?
Can I get free gifts without subscribing?
What methods of payment can I use to pay for my subscription?
Have you received my subscription - I have not had confirmation?
I have been charged the wrong amount for my subscription.
I have not received all my issues.
I have received the wrong issues.
I still have not received my free gifts.
I have had no responses to my emails.
How can I purchase a back issue?
Can I buy binders without subscribing?
How do I cancel my subscription?
Can I buy a DVD storage box without subscribing?
How many issues are planned for this collection?
How much will each issue cost me?
Issue 1 (Special Price) $9.95 incl.GST / Issue 2 onwards regular price $19.95 incl.GST
What is the frequency of the collection?
Fortnightly.
If I take out a subscription what will I be entitled to?
FREE GIFTS WORTH AUS$100
Despatch 1 - A free magazine binder
Despatch 2 - A specially-designed DVD storage box
Despatch 10 - A Portable DVD Player
Can I get free gifts without subscribing?
No, sorry, but if you would like to subscribe please visit our website www.deagostini.com.au, or call Customer Services on (03) 9872 4000
What methods of payment can I use to pay for my subscription?
You can pay by using all major credit cards, debit cards, Direct Debit or cheque. To subscribe please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
Have you received my subscription - I have not had confirmation?
Within seven days of us receiving your request to subscribe, you will receive a Welcome Letter which acts as confirmation. This contains your order reference number and details of your subscription. If you haven't received your Welcome Letter after 2 weeks, then please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
I have been charged the wrong amount for my subscription.
Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
I have not received all my issues.
Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
I have received the wrong issues.
We will replace all your issue/s with the correct copies. Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
I still have not received my free gifts.
All of your free gifts should be sent to you with or around the same time as the relevant despatches. Please check that they are not in your local sorting office and if they are not there, please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
I have had no responses to my emails.
We are aiming to reply to all emails between 24 and 48 hours after receipt. If you still have not heard from us by then, please contact our Customer Services Team on the number given below to pursue your enquiry.
Telephone: (03) 9872 4000
How can I purchase a back issue?
To order a back issue please contact our Customer Services Team on (03) 9872 4000 or email: Click here to email us. Please remember to include your name, address, postcode, publication name, issue number and allow up to 28 days for delivery of back copies . If they have not arrived by that time, please contact our Customer Services Team again on the details provided.
Can I buy binders without subscribing?
Yes, you can. Each binder costs $14.95 incl.GST and holds 15 issues. To purchase a binder please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
How do I cancel my subscription?
Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
Can I buy a DVD storage box without subscribing?
Yes, you can. Each DVD storage box costs $14.95 incl.GST and holds 15 DVDs. To purchase a DVD storage box please contact our Customer Services Team. If you email the team please include your name and account number.
Telephone: (03) 9872 4000
Email: Click here to email us.
How many issues are planned for this collection?
There are currently 60 fortnightly issues planned for this collection.
