I have not received some/all of my free gifts.
I have received the wrong issues.
Can I get free gifts without subscribing?
Can I subscribe from Ireland?
What methods of payment can I use to pay for my subscription?
What is the frequency of the magazine?
I have not received all my issues.
How can I purchase a back issue?
I have had no reponses to my emails.
I have been charged the wrong amount for my subscription / order?
How much will each issue cost me?
How do I cancel my subscription?
Have you received my subscription - I have not had confirmation?
Can I buy binders without subscribing?
How many issues are there in the collection?
I collect the series from my newsagent but have not received the washers detailed in issue 47, how do I get them?
I have not received some/all of my free gifts.
All of your free gifts should be sent to you with your relevant despatches. Please check that they are not in your local sorting office and if they are not there, please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
I have received the wrong issues.
We will replace all your issue/s with the correct copies. Please contact our Customer Services Team. If you email the team, please include your name and subscription account number if applicable in the subject line.
Telephone : 0845 1489 200
Email : enquiries@deagostini.co.uk
Can I get free gifts without subscribing?
No, sorry, but if you would like to subscribe please click on the link below.
Link to Subscribe page
Yes, you can. Please click on the link below to subscribe.
Link to Subscribe page
What methods of payment can I use to pay for my subscription?
You can pay by using all major credit/debit cards, cheque or direct debit. Unfortunately we cannot take payment by Switch, Maestro, Solo, Electron or Postal orders for subscriptions. To subscribe please contact our Customer Services Team. If you email the team, please include your name in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
What is the frequency of the magazine?
On sale every week from all good newsagents.
Alternatively, if I subscribe, I will receive 2 issues with my first 2 deliveries (sent fortnightly) and then 4 issues every four weeks.
I have not received all my issues.
Please contact our Customer Services Team. If you email the team, please include your name and subscription account number in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
How can I purchase a back issue?
To order a back issue please contact our Customer Services Team on 0870 043 6400 or email: enquiries@deagostini.co.uk. Please remember to include your name, address, postcode, publication name/issue number and allow up to 21 days for delivery of back copies. If they have not arrived by that time, please contact our Customer Services Team on the telephone number above.
I have had no reponses to my emails.
We aim to reply to all emails between 24 and 48 hours after their receipt. If you still have not heard from us by then, please contact our Customer Services Team.
Telephone: 0870 0436400
I have been charged the wrong amount for my subscription / order?
Please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
How much will each issue cost me?
Special Issue 1 price: £1.99 (€2.95)
Issue 2 onwards: £3.99 (€5.95)
How do I cancel my subscription?
Please contact our Customer Services Team. If you email the team, please include your name and subscription account number in the subject line. We would advise that you provide us with 28 days notice of cancellation otherwise issues may already be on their way to you and we will be unable to prevent delivery.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
Have you received my subscription - I have not had confirmation?
Within seven days of us receiving your request to subscribe, you will receive a Welcome Letter which acts as confirmation. This contains your order reference number and details of your subscription. If you haven't received your Welcome Letter after 3 weeks, then please contact our Customer Services Team. If you email the team, please include your name in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
Can I buy binders without subscribing?
Yes, you can. Each binder costs £5.99 (€9.95) and holds 16 copies. To purchase a binder please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: 0870 043 6400
Email: enquiries@deagostini.co.uk
How many issues are there in the collection?
There are 82 issues planned in the complete collection. Exciting chess pieces coming up in future issues include:
- The Rook with glowing windows
- The Knight with the furious growl
- The Bishop with a fiery gaze
- The luminous pawns
- The Queen with blazing jaws
- The fire-breathing King
- The Hogwarts corner pieces
In addition, each magazine will help you develop your advanced chess skills by looking at chess openings, strategy, tactics and endings, so that you can go onto become chess grandmasters.
I collect the series from my newsagent but have not received the washers detailed in issue 47, how do I get them?
The washers will be included with issue 53. If you are no longer collecting the series please contact our Customer Services Team who will arrange for them to be sent direct to you. If you email the team, please include your name and account number.
Telephone: 0845 1489 200
Email: enquires@deagostini.co.uk
