I have not received some/all of my free gifts.
I have received the wrong issues.
Can I get free gifts without subscribing?
What methods of payment can I use to pay for my subscription?
What is the frequency of the magazine?
I have not received all my issues.
How can I purchase a back issue?
I have had no reponses to my emails.
I have been charged the wrong amount for my subscription / order?
How much will each issue cost me?
How do I cancel my subscription?
Have you received my subscription - I have not had confirmation?
Can I buy binders without subscribing?
I have not received some/all of my free gifts.
All of your free gifts should be sent to you with your relevant despatches. Please check that they are not in your local sorting office and if they are not there, please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
I have received the wrong issues.
We will replace all your issue/s with the correct copies. Please contact our Customer Services Team. If you email the team, please include your name and subscription account number in the subject line.
Telephone:(03) 9872 4000
Email: bissett@bissettmags.com.au
Can I get free gifts without subscribing?
No, sorry, but if you would like to subscribe please do so on this website, or alternatively telephone our Customer Services on (03) 9872 4000
What methods of payment can I use to pay for my subscription?
You can pay by using all major credit/debit cards, cheque or direct debit. To subscribe please use the 'subscribe now' link on this site, or alternatively contact our Customer Services Team. If you email the team, please include your name in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
What is the frequency of the magazine?
On sale every week from all good newsagents.
Alternatively, if I subscribe, I will receive 4 issues every four weeks.
I have not received all my issues.
Please contact our Customer Services Team. If you email the team, please include your name and subscription account number in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
How can I purchase a back issue?
To order a back issue please contact our Customer Services Team on (03) 9872 4000 or email: bissett@bissettmags.com.au. Please remember to include your name, address, postcode, publication name/issue number and allow up to 21 days for delivery of back copies. If they have not arrived by that time, please contact our Customer Services Team on the telephone number above.
I have had no reponses to my emails.
We aim to reply to all emails between 24 and 48 hours after their receipt. If you still have not heard from us by then, please contact our Customer Services Team.
Telephone: (03) 9872 4000
I have been charged the wrong amount for my subscription / order?
Please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
How much will each issue cost me?
Special Issue 1 price: $4.95 incl. GST
Issue 2 onwards: $9.95 incl. GST
Chess set as shown is complete in 47 issues (Cost $462.65)
How do I cancel my subscription?
Please contact our Customer Services Team. If you email the team, please include your name and subscription account number in the subject line. We would advise that you provide us with 28 days notice of cancellation otherwise issues may already be on their way to you and we will be unable to prevent delivery.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
Have you received my subscription - I have not had confirmation?
Within seven days of us receiving your request to subscribe, you will receive a Welcome Letter which acts as confirmation. This contains your order reference number and details of your subscription. If you haven't received your Welcome Letter after 3 weeks, then please contact our Customer Services Team. If you email the team, please include your name in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
Can I buy binders without subscribing?
Yes, you can. Each binder costs $14.95 incl.GST and holds 16 copies. To purchase a binder please contact our Customer Services Team. If you email the team, please include your name and subscription ref. number in the subject line.
Telephone: (03) 9872 4000
Email: bissett@bissettmags.com.au
