Despatch 1 - A free issue worth $19.95 incl GST
Despatch 2 - A specially-designed DVD storage box
Despatch 3 - A stylish film companion binder
Despatch 4 - A John Wayne Anthology DVD documentary
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Can I get free gifts without subscribing?

No, sorry, but if you would like to subscribe please visit our website www.deagostini.com.au, or call Customer services on (03) 9872 4000
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What methods of payment can I use to pay for my subscription?

You can pay by using all major credit / debit card, Direct Debit or cheque. To make a subscription please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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Have you received my subscription - I have not had confirmation?

Within seven days of us receiving your request to subscribe, you will receive a Welcome letter which acts as confirmation. This contains your order reference number and details of your subscription. If you haven't received your Welcome letter after 2 weeks, then please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email: bissett@bissettmags.com.au
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I have been charged the wrong amount for my subscription / order?

Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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I have not received all my issues?

Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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I have received the wrong issues?

We will replace all your issue/s with the correct copies. Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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I still have not received some/all of my free gifts?

All of your free gifts should sent to you with or around the same time as the relevant despatches. Please check that they are not in your local sorting office and if they are not there, please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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I have had no reponses to my e-mails?

We are aiming to reply to all emails between 24 and 48 hours after their receipt. If you still have not heard from us by then, please contact our Customer Services Team on the number given below to pursue your enquiry.
Telephone : (03) 9872 4000
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I have missed an issue/s so how can I purchase a back issue?

To order a back issue please contact our Customer Services Team on (03) 9872 4000 or email : bissett@bissettmags.com.au. Please remember to include your name, address, postcode, publication name / issue number and allow up to 28 days for delivery of back copies . If they have not arrived by that time, please contact our Customer Services Team again on the details provided.
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Can I buy binders without subscribing?

Yes, you can. Each binder costs $14.95 incl.GST each and holds 15 issues. To purchase a binder please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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How do I cancel my subscription?

Please contact our Customer Services Team. If you email the team, please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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Can I buy a DVD storage box without subscribing?

Yes, you can. Each DVD storage box costs $14.95 incl.GST each and holds 15 DVDs. To purchase a DVD storage box please contact our Customer Services Team. If you email the team please include your name and account number.
Telephone : (03) 9872 4000
Email : bissett@bissettmags.com.au
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